» Tip 1: Use 3 words for a happier workplace
» Tip 2: The Beatles could communicate
» Tip 3: Emotion works for you in discussions
» Tip 4: Body language key to positive communication
» Tip 5: How to win every argument
Tip 1: Use 3 words for a happier workplace
The lines from the old song that "You've got to accentuate the positive" appear to be lost at the moment; research is suggesting that in most of the world we criticise 33 times for every once that we praise. How to cheer things up? Try using more short, sharp "positive" 3 word statements - others will use them too. Wouldn't your work environment be better with more words like "Job well done", "What a team", "You work well" and "I like that"? Words like "I need you", "Is anything wrong" and "No, but thanks" should be in your repertoire. "Are you interested", "Can we talk" or "Please help me" need to be there, along with the classic "Can I ask?" "Can I help", "You are right", "Please show me", "I trust you" and "You are clever" should be on the list. And don't forget another powerhouse among the three word statements: "just be happy".
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Tip 2: The Beatles could communicate
Who was the most influential Beatle? Which of their songs is your favourite? John, Paul, George and Ringo were fantastic communicators. Often confronted by authority, the four combined wit and charm to disarm even the most aggressive opponent. Reporter: What do you think of Beethoven? Ringo: Great, especially his poems. Round one to the Beatles. Reporter: How many of you are bald, so that you have to wear those wigs? Ringo: All of us. Paul: I'm bald. John: Oh, we're all bald. Paul: Please don't tell anyone, please. Teamwork, humour and fast thinking turned a question with a nasty edge into yet another positive scene for the group. Importantly, they supported each other, and you can do this in client meetings and presentations. Have fun, and they will enjoy it, too.
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Tip 3: Emotion works for you in discussions
Brian, a senior partner in a business consultancy firm, told me meetings dominate his whole day. Brian described his approach this way: "I always try to make an emotional connection with people, even if I have to resort to a motherhood statement. With emotion comes trust and confidence." He said a key was to search out the common ground by listening closely to each point of view. He also saw it as his role as a consultant to bring people back to the objectives of the meeting, the "why are we here?" question. You can apply his techniques to any meeting, especially talking about personal finance or advisory services. Use emotional stories and statements to show you care.
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Tip 4: Body Language key to positive communication
Body language will either help or hinder you. For example, an indirect gaze or not maintaining eye contact is seen by others as evasive. First impressions are important, so it is worth giving your attention to detail: Move forward - To make friendly contact, physically move toward the other person. Lean forward - Leaning back tells them you could not care. Have an open stance - If your arms and legs are crossed, it tells the other person you are defensive and protective. Make eye contact - Eye contact is the key to personal communication success. Be responsive - Nod, raise your eyebrows or show some other reaction. Smile - It is essential to start with a smile.
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Tip 5: How to win every argument
The trick in "winning' every argument is that you think of the other person too. If however you feel "I am right" and they "MUST understand" then you might win now and then, but how does that advance your relationship? Here are your new rules of engagement:
- Keep it private.
- Stay on subject.
- Keep it real. Don't dodge the real issue.
- Avoid character assassination.
- Know what you want. Set goals.
- Allow dignified retreat. An outcome like "we can disagree, but that is OK" is good.
- Lighten up. Be proportional, have perspective.
Not every thing is earth shattering. Don't get mad every time you are entitled to. Sometimes just overlook imperfections. It's no big deal. Want a chat? For a discussion about your internal and external communication, or to involve Stephen Manallack in your next event or training program, please email stephen@manallack.com.au << Back to Top |
